Good Elf Software respects the privacy of customers, employees, vendors, and website visitors. This Privacy Policy explains what information we collect, how we use it, when we share it, and how we protect it when you use our website, support portal, software services, operational alerts, and SMS notification features.
Information We Collect
We may collect the following categories of information when needed to provide our services:
- Contact information, such as name, company name, email address, phone number, and mailing address.
- Account and support information, such as login identifiers, support requests, ticket details, customer application selections, and related correspondence.
- Operational notification information, such as notification preferences, alert contacts, monitored system names, IP addresses, host names, service status, and event history.
- SMS and phone verification information, such as mobile phone number, opt-in status, one-time code delivery records, opt-out requests, and HELP or STOP responses.
- Website and technical information, such as IP address, browser type, device information, pages viewed, referring pages, and other diagnostic information collected through normal web server logs.
How We Use Information
Good Elf Software uses information to:
- Provide, operate, maintain, and improve our website, support portal, software products, and related services.
- Respond to inquiries, support requests, service issues, and customer communications.
- Send operational alerts, system availability notices, recovery notices, account notifications, phone number confirmation codes, and one-time passcodes.
- Manage customer and employee notification preferences and verify authorized recipients.
- Protect our services, troubleshoot issues, prevent abuse, and maintain security.
- Comply with legal, regulatory, contractual, and carrier requirements.
SMS Alerts and One-Time Codes
Good Elf Software may send SMS messages for operational alerts, service status updates, recovery notices, account notifications, phone number confirmation codes, and one-time passcodes. Message frequency varies based on account activity and monitored system events. Message and data rates may apply.
End users consent to SMS messages when they provide their phone number for alerts or verification and agree to receive text messages from Good Elf Software. Consent may be collected through a Good Elf Software web form, customer onboarding process, support request, or written approval to an authorized Good Elf Software administrator before SMS notifications are enabled.
You can opt out of SMS messages at any time by replying STOP. You can request help by replying HELP. Opting out of SMS may limit our ability to send time-sensitive alerts or one-time codes by text message.
Good Elf Software does not sell, rent, or share mobile phone numbers, SMS opt-in data, or text messaging consent with third parties, affiliates, or lead generators for marketing or promotional purposes. Mobile information and SMS consent are used only to provide the requested messaging service and related operational support.
How We Share Information
We do not sell personal information. We may share information only as needed for the following purposes:
- With service providers that help us operate our website, software, hosting, email delivery, SMS delivery, support, monitoring, security, or related business systems.
- With customers or authorized administrators when information is needed to provide support, configure notifications, or deliver contracted services.
- When required by law, regulation, legal process, subpoena, court order, or governmental request.
- To protect the rights, property, safety, security, and integrity of Good Elf Software, our customers, our users, or others.
- In connection with a business transaction, such as a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate confidentiality and privacy protections.
Cookies and Website Technologies
Our website may use cookies, session storage, server logs, or similar technologies to keep the site working, remember preferences, support security, and understand basic site usage. You can control cookies through your browser settings, but disabling cookies may affect some site features.
Data Security and Retention
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We retain information only as long as reasonably needed for service delivery, support, security, compliance, dispute resolution, and legitimate business purposes.
Children's Privacy
Good Elf Software services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.
Your Choices
You may request that Good Elf Software update, correct, or delete personal information where required by applicable law and where deletion does not conflict with legal, security, operational, or contractual obligations. SMS users may opt out at any time by replying STOP.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date above. Continued use of our website or services after a policy update means the updated policy applies.
Contact Us
If you have questions about this Privacy Policy or Good Elf Software privacy practices, contact us at workshop@goodelf.net.